Field Service Engineer
Full-Time
Cedar Rapids, Iowa
About Agile Resources
Agile Resources, a national tech recruiting agency, has partnered with a top-tier data center services company to provide comprehensive recruiting support. In 2024 alone, we have successfully placed dozens of skilled professionals with this leading provider, supporting their growing need for expert field service engineers and technical specialists.
Role Overview
As a Field Service Engineer, you will play a critical role in delivering high-quality, onsite technical support within your designated territory. This role is essential in upholding our client’s commitment to exceptional service and ensuring maximum uptime for their data center infrastructure.
Responsibilities
- Provide onsite technical support to customers, adhering to strict service level agreements.
- Respond promptly to system failures, performing hardware service, testing, diagnostics, and configuration.
- Maintain in-depth knowledge of system configurations and equipment compatibility across various OEM product lines.
- Conduct thorough problem analysis and identification remotely to reduce downtime and minimize multiple visits.
- Ensure professional, effective communication with customers and the support center throughout the repair process.
- Apply diagnostic tools and troubleshooting techniques to complete repairs efficiently and accurately.
Requirements
- Minimum of 7 years of experience with OEM data center hardware.
- Field experience is strongly preferred.
- Strong technical aptitude with the ability to quickly learn new products and concepts.
- Proven customer service skills and a customer-first attitude.
- Ability to work independently and collaboratively as needed.
- Valid driver’s license and a clean driving record are required.
- Must pass background screenings.
- Willingness to travel up to 75% within the assigned territory.Join Agile Resources and contribute to the success of a top-performing team dedicated to supporting some of the world’s most critical data infrastructure.
